Real-World AI Outcomes
See what’s possible with Microsoft Azure AI and Copilot
Public Sector – County Government
A large US county modernised its citizen-services chatbot with Azure OpenAI Service. Capable of 140 languages and 3,000 topics, the new bot now provides multi-turn answers, freeing call-centre staff and improving community access to information.
Tech: Azure OpenAI Service • Zammo.ai
Impact: 3,000-topic bot • 140 languages
Healthcare – Global Network
An enterprise healthcare provider deployed Azure OpenAI Service and Copilot Studio to auto-draft discharge summaries in 30+ languages, saving clinicians 50,000 hours annually and accelerating patient throughput by 40%.
Tech: Azure OpenAI Service • Copilot Studio
Impact: 50K hours saved • 40% faster discharge
Finance – Regional Banking Group
A multi-national bank replaced a 10,000-article static knowledge base with a generative AI bot built on Azure OpenAI Service. Branch staff receive 90% accurate answers instantly, saving 3 minutes per query and laying groundwork for a customer-facing bot.
Tech: Azure OpenAI Service
Impact: 90% answer accuracy • 3 minutes saved
Legal – Am Law 100 Firm
A top-tier law firm uses a platform powered by Azure OpenAI Service to draft, review and summarise legal documents—standardising quality and freeing attorneys for higher-value counsel.
Tech: Azure OpenAI Service • Harvey
Impact: Faster brief creation • Consistent quality
Energy – Utilities Provider
A vertically-integrated energy company built an AI assistant on Azure OpenAI Service to handle seasonal call-spikes via WhatsApp—providing real-time bill updates and meter readings for six million customers.
Tech: Azure OpenAI Service • WhatsApp Bot
Impact: Handles peak call surges • 6M
customers served